Risk management and prevention plan to reduce the transmission of Coronavirus SARS-COV-2
Tamandúa nature & photo is firmly committed at all times to protect health, keep safe and happy to our clients, guides, partners, communities, and individuals we encounter during our tours. To address new health issues related to the COVID-19 pandemic, we will operate our tours following strict measures to reduce the risk of transmission of COVID-19 during all activities.
All personal and health data generated as a result of the application of this plan will be treated in accordance with the data protection policy of Tamandúa nature & photo.
Complying with all security measures for our clients and collaborators, our office as well as our biosafety protocol have been inspected by the Ministry of Health; inspection document #30430.
Tamandúa has a Risk Management Committee, whose functions are in accordance with the Risk Prevention of Ministry of Health regulations. This committee is made up of the employees of the company.
This committee defines strategies and makes decisions to minimize the risks of COVID-19 transmission. The committee is responsible for keeping informed about possible updates to current regulations. Likewise, the committee will periodically evaluate the application and effectiveness of this plan and make the necessary adaptations to optimize its effectiveness.
Measures taken to reduce the risk of transmission of COVID-19
To develop this plan, we have identified the functions and tasks that Tamandúa carries out, both as a Travel Agency and as an Active Tourism company. Thus, this plan accommodates all management activities and the development of excursions and day trips.
Subsequently, the specific risks of each of them have been evaluated and the corresponding measures to be adopted have been defined.
1. Customer service and management tasks.
1.1. Tamandúa website is the main platform for communication with clients.
1.2. The task of organization, promotion and customer service are carried out through email and by telephone, thus avoiding physical contact in this process.
1.3. Clients will receive this contingency plan prior to formalizing reservations.
1.4. In the case that the application of this plan, or any other circumstance derived from COVID-19, cause changes that would affect our normal operations and services, Tamandúa will duly inform its clients as soon as possible.
2. Transportation of customers in vehicles.
2.1. Tamandúa subcontracts transport services (including flights) and will ensure that the company has a contingency plan.
2.2. Vehicles in use by Tamandua will have the necessary tools for the hygiene, self-protection, and compliance of distancing guidelines.
2.3. While in the vehicles, the use of masks will be mandatory.
2.4. The vehicles will have hydroalcoholic gel dispensers available to customers.
2.5. A maximum of two seats will be occupied per row of seats. We will assign seats and clearly mark which ones should not be used.
2.6. In 5-seater vehicles, a maximum of 4 people will travel, two per row, including the driver.
2.7. Travelers will always occupy the same seat. Rotations are not allowed until the vehicle has been disinfected.
2.8. At the end of each day (for multi-day tours), the vehicle will be thoroughly cleaned and disinfected.
2.9. Vehicles will be ventilated frequently.
2.10. When can be possible, customers will be offered the option to use their own vehicle to follow the vehicle used by the guide.
3. Development of the activity: day trips and tours.
3.1. Travelers will avoid consuming food on board, except bottled water.
3.2 Most of the services will be carried out outdoors, in open spaces where the distance between the participants will be feasible most of the time.
3.3. If an activity takes place within a protected natural area, Tamandúa will be informed and will follow the existing security protocols.
3.4. Tamandúa will coordinate with other companies operating in the same environment to avoid crowds.
3.5. Tamandúa will offer services with a maximum number of 8 clients and a guide, to facilitate social distancing.
3.6. The vehicle will have a container with a lid where, at the end of the activity, customers and workers will deposit disposable self-protection materials.
3.7 In the case that a client does not comply with the guidelines of this plan, or the indications received from the guide in charge, Tamandúa reserves the right to interrupt the client’s participation, as well as to take the legal measures it deems appropriate.
4. Protection of customers over the day trips and tours.
4.1. When possible, a minimum safety distance of two meters will be maintained. The use of masks will be required.
4.2. Clients must bring their own masks and disinfectant gels. However, Tamandua will have a sufficient stock to supply all its clients during the total duration of the contracted services.
4.3. Customers will always have at their disposal suitable disinfectant solutions (gels, alcohol, etc.). The guide in charge will inform customers where to find these products.
4.4. Customers will be encouraged to wash their hands with the specific products frequently.
4.5. Customers will always have a thermometer available to measure body temperature as part of the first aid kit, which will be in a visible area of the vehicle or with the guide.
4.6. The guides will wear clean and properly disinfected clothing before the start the activity.
4.7. Sharing books, clothes, sun creams, repellants, water bottles, telephones, etc., just in people who live together.
5. Use of optical gear.
5.1. Customers will be encouraged to use their own optics: binoculars, telescopes, and photographic equipment.
5.2. The shared use of optical equipment both between clients and between guides will be actively avoided, except when they belong to the same group of people who live together, or when they can be sufficiently disinfected between uses.
5.3. If necessary, Tamandua can lend optical equipment to its clients, which will have been previously disinfected by the company (see section 8).
5.4. The optical equipment provided by the company will be for personal use and non-transferable during the duration of the activity.
5.5. The guide in charge will inform the customer about the correct way to clean the optics.
6. Cleaning and disinfection of work clothes, vehicles, and optical gear.
6.1. Freshly laundered work clothes will be worn at the beginning of each new activity.
6.2. The guide (or cleaning team) will be in charge of cleaning the vehicles and the company’s optics used during the tour, at the end of each day and / or before to start a new service, using disposable gloves and masks.
6.3. Cleaning products included in the list of authorized viricidal products in Panama will be used as indicated by product guidelines.
7. Action in case of detection of symptoms compatible with COVID-19 during a day trip or a tour, and cancellation policy
7.1. Symptoms of COVID-19, for which the guide will be alert, include cough, fever, shortness of breath, muscle pain and headache.
7.2. In the event that symptoms compatible with the disease are detected in any member of the group, the guide will be notified immediately. This, in turn, will be communicated later to the Tamandua Committee. The guide will maintain direct communication with the Committee and the pertinent authorities.
7.3 The relevant authorities will be contacted immediately, and their directives will be strictly followed.
7.4 The guide, with the assistance of the Committee, will oversee and facilitate the arrival, as soon as possible, of the symptomatic to the nearest health center.
7.5 The guide will take the rest of the group, who are asymptomatic, to a place that ensures their isolation and report their location to the authorities. This place will preferably be the starting point of the excursion or the last accommodation (hotel) used.
7.6 In the event that a positive case is confirmed among the group members, Tamandúa will inform the Emergency Contact Person that the client has designated when booking the service, as soon as possible.
7.7 Tamandúa will duly inform the other members, accommodation providers, other service providers and people outside the group with whom the affected party has been in contact.
7.8 From that moment, Tamandúa will evaluate and agree on the steps to follow and the eventual cancellation of the trip, always based on health criteria.
8. Cancelation policy regarding COVID-19.
8.1. In the event that the trip needs to be canceled, it will be considered due to force majeure. In this case, Tamandúa will assume the corresponding expenses, and the responsibility of facilitating the return of the clients to the final point scheduled on the trip. In this case, Tamandúa will be exempt from reimbursing the amount of services not provided.
8.2. In the case of that the trip continues as planned, but some clients decide to suspend their participation, Tamandúa will facilitate their return to the final point of the trip. In this case, the expenses derived from the transport will be covered by the client and Tamandúa will be exempt from the reimbursement of the amount of the services not provided.
8.3. In the event that the Tamandúa guide is diagnosed with COVID-19 during the course of a trip, he will immediately report the situation to the Company Committee and will try to assign a substitute guide to assist the group on site as soon as possible. When this will not be possible, the trip will be canceled due to force majeure, and the company will be responsible for the transfer of clients to the end of the trip.
8.4. This cancellation policies mentioned above are specific for confirmed COVID-19 cases, and will be circumstantial and independent of Tamandúa’s regular cancellation policy.
CLIENT DECLARATION OF CONFORMITY
This document will be sent by email to the client before the reservation is made. When this is not possible, this document will be completed at the meeting place before the start of the service.